Our Return Policy offers you the option to return items purchased on https://www.chermasindia.com within 7 days of the receipt of the product. Please contact our support team at info@https://www.chermasindia.com to initiate a return and log a complaint.
Conditions for return
Products should be unused.
Products should be returned in their original packaging along with original price tags, labels, instruction sheets, and invoices. (for e.g. shoes must be packed in the original shoe box as well and returned), and should not be broken or tampered with.
We do not accept return requests for innerwear, cosmetics, socks, deodorants, perfumes and free items.
Customer will have to self-ship the product to our warehouse. We do not have any Reverse Pick Up Facility currently.
The Self Shipment cost should be incurred by the customer.
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In the unlikely event that any product you received from us is damaged/defective or a size mismatch, replacement is possible.
Please contact our customer support for initiating the replacement and send us the images/snapshots of the damaged product. Once our returns section receives and verifies the product, we will arrange for a replacement or a refund as the case may be.
Please note that we cannot promise a replacement for all products as it will depend on the availability of the stock and replacement product. In such cases, we will offer only a refund.
Customer will have to self-ship the product to our warehouse and selfshipment cost to be incurred by the customer. We do not provide any Reverse Pick up Facility.
The customer shall not be entitled to seek a refund of the delivered products as we do not entertain any refund requests.